OPERATOR: CUSTOMER SERVICE (HARARE)

Galaway Management Services has been retained by one of its clients –a local leading logistics company, to recruit and select a suitable candidate for the position of Operator – Customer Service based in Harare.

Job Purpose

To ensure customer satisfaction by providing efficient and effective service during and after service delivery as well as maintaining existing customers and creating new customers.

Duties

• Receives pre-alerts from customers and transporters.
• Calculates duty and sends quotations to clients within a specified time.
• Advises clients of the import/export requirements (regulatory compliance).
• Advises clients of the most beneficial methods of importing.
• Communicates with customers giving updates and responding to enquiries on time.
• Ensures timeous customs clearance.
• Ensures clients receive their original customs documents after final clearance.
• Manages leakages that is avoiding storages and demurrages.
• Maintains existing customers and creation of new customers.
• Adheres to disbursement policy on all authorisations.
• Implements working procedures

Qualifications & Experience

• 2 A Levels
• Diploma in customs legislation & procedure or equivalent
• Professional Membership such as CILT/FIATA
• Degree in supply chain management/ international marketing/business management is an added advantage
• Minimum of 2 years’ experience in import and export operations

Other Preferred Skills

• Interpersonal skills
• Communication skills
• Time management skills
• Analytical skills

Interested applicants are requested to send their CVs via email to recruitment@galawayms.co.zw with the job being applied for clearly marked in the email subject.

Closing date for applications is Tuesday 20 October 2020 at 1600 hours. Only shortlisted candidates will be contacted.

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