OPERATOR: CUSTOMER SERVICE (HARARE)
December 21, 2020GRADUATE TRAINEE – DIGITAL MARKETING
December 29, 2020
Galaway Management Services has been retained by one of its clients –a local leading logistics company, to recruit and select a suitable candidate for the position of Operations Manager.
Job Purpose
To lead the Operations team and ensure that the department is running, with a smooth, efficient and effective service that meets the expectations and needs of customers and other stakeholders.
Main Duties
- Manages the process of servicing the client efficiently to ensure that the service is as per expectation and is as efficient and effective as possible to maximize the profit of the organisation.
- Provides systems for, coordinates and oversees the department to ensure compliance with Customs regulations and protection of the company bond or liability and day-to-day clearing processes.
- Provides the team with competent systems which ensure department processes are compliant with internal procedures.
- Determines the human resources required to achieve department performance expectations.
- Monitors existing processes and analyses their effectiveness and creates strategies to improve productivity and efficiency.
- Oversees, assists, trains and maintains responsibility for the preparation of Customs entries and payment of duties.
- Maintains a high level of energy in order to lead the various sections of the team and interdepartmental requirements.
Qualifications & Experience
- Degree in Management or Related Field
- MSc in International Logistics and Supply Chain Management/MBA is an added advantage
- Professional Membership such as CILT/CPSM
- Minimum of 5 years experience in supply chain management/import and export operations with at least 2 years in a leadership role
Other Preferred Skills
- Knowledge of various air, road and ocean transport logistics processes.
- Extensive knowledge of local and international trading regulations.
- Proficiency in Word, Excel, email and various PC based software.
- Good interpersonal skills.
- Time management skills.
- Analytical skills.
Interested applicants are requested to send their CVs via email to dennisn@galawayms.co.zw cc albertc@galawayms.co.zw
Closing date for applications is Friday 16 October 2020 at 1600 hours
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